Second Line support
CX
Utrecht, the Netherlands
Hybrid
2-3 years work experience in a (SAAS) 1st or 2nd line support role
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you will stay curious. Keep learning. Take on responsibility. In return, we will offer you an open culture with a close-knit team, where you will have the freedom to develop.
As a 2nd-line Support Engineer, you will have the opportunity to:
Contribute actively to FRISS’ strategic goals and objectives daily.
Work with likeminded colleagues from who you will learn a lot of their experience.
Have the opportunity to further increase your knowledge by attending both internal and external training opportunities.
Demonstrate your value and grow within the organisation.
Have the ability to work on a mix of change/project initiatives.
Mission
As a 2nd-line Support Engineer you will be responsible for providing day-to-day technical support to customers across the world working with our FRISS software.
You are the expert in answering questions to the customer and solving their issues that cannot be resolved by 1st-line Support.
Your mission is to provide excellent service by communicating friendly, managing clear expectations, providing a sustainable solution, and resolving issues within SLA.
You are responsible to help customers with their questions and issues to make sure customers can work smoothly with all products of FRISS. This requires strong technical expertise, excellent problem-solving skills, significant knowledge of the IT landscape and a customer-focused approach.
A day in the life of a Support Engineer
You are the grease in the collaboration between IT and Business stakeholders recognizing the correlation / dependencies between their activities.
You drive to understand the FRISS product and support our customers on technical challenges and advise on business level. Your holistic view as well as your knowledge are crucial to deliver customer value as early as possible.
You are the linking pin between colleagues having different expertise in FRISS. Your colleagues will be Support Engineers, Infra DevOps, Product Consultants, Product Owners, Developers and Customer Succes Managers.
You are a driver of the solution approach using in-depth knowledge of Business and IT such as product configuration, architecture, infrastructure, and legislation.
Apply Now:
Apply now via recruitment@friss.com to become our 2nd Line Support at FRISS and make a meaningful impact on our success.
If you have any questions about this vacancy, feel free to reach out to Carlos Duijts, Head of Customer Support, via carlos.duijts@friss.com If you have other questions, please contact Els Boot, Recruiter a.i. via (06) 1853 7963. (no agencies please)
To learn more about FRISS, have a look at www.friss.com.
FRISS is proud to be an equal opportunity employer. We encourage you to be yourself. All qualified applicants will be considered for employment without regard to race, religious affiliation, gender, gender identity, sexual orientation, disability, age, nationality, or veteran status.
