Helvetia Austria, provider of insurance products to 530.000 private customers and SMB since 1858, selected FRISS Fraud Detection at Claims in order to streamline their digital claim handling and enable even better service for their customers.
One of the strengths of Helvetia is that they provide individual service that can be adapted to respective requirements. They selected the AI powered FRISS solution for claims fraud detection to fully automate and standardize the process of scoring claims. In this way, suspicious claims will automatically be flagged for further investigation and sincere claims can be put on a fast track for payout, providing the high quality service level that Helvetia stands for.
The FRISS solution combines out-of-the-box risk and fraud indicators and powerful AI techniques such as predictive models, network analysis, and text mining. It enables safe low touch claims processes, whilst ensuring compliance to rules and regulations such as sanction list checks and GDPR requirements.
Fabian Pötscher, Process Management Team Lead at Helvetia, states: “FRISS has a very good reputation on the Austrian insurance market for reliable project-work, industry know-how and a solid technology base. For those reasons we are happy that we decided to take the next steps in digitization of claims-handling with FRISS. With FRISS we can provide faster handling and higher quality for our customers.”
“I’m proud that Helvetia Austria selected FRISS. Thanks to our excellent relation I’m confident that the long term partnership will be fully leveraged. We are looking forward to helping Helvetia make the next step in their digital transformation and safely automate their claims processes. We may be less visible at first glance, but hope to become as famous as Helvetia’s Anchor Clock,” says Nicola Virzi, General Manager FRISS DACH.
About Helvetia in Austria
Helvetia operates in all lines of life and property-casualty business in Austria. The company manages over 530,000 customers with around 850 employees. In the financial year 2019, Helvetia’s premium income in Austria amounted to EUR 480.9 million (life, property-casualty and transport insurance). By concentrating on the individuality of its customers and the corresponding advice, the company takes on a leading role in Austria.
Corporate responsibility: Helvetia assumes its corporate responsibility towards the environment, society, employees and the business environment. As a responsible insurer, Helvetia is committed to protecting the climate and the environment and, as part of its climate strategy, is committed to the introduction of sustainable insurance solutions. Helvetia has been CO2-neutral since 2018. Helvetia supports society with selected engagements in the environment, education, the arts and sports. These include the “Protective Forest” initiative in cooperation with the Austrian Federal Forests with 60.000 reforested trees throughout Austria, the Helvetia Patria Jeunesse Foundation and the Sir Karl Popper School, which is geared towards individual student development.