In this fraud leadership series we talk to acclaimed experts from the insurance industry, to examine the latest trends and developments.
#09 Abby Anderegg (Duck Creek) about how to rethink claims processing in 2021
Modern customer experiences require a new way of thinking. Abby Anderegg, Senior Solutions Director at Duck Creek, discusses the prevalence of insurtech vendors and the impacts they’re making in the industry. From damage estimation to medical bill processing, touchpoints within the claims lifecycle can now be automated and advanced to achieve lofty customer service goals. Abby offers suggestions on how to best integrate vendor partners and important data to solve important problems and keep your customers happy.
This talk is also available on our Podcast channel.
#08 Joe Stephenson (Intertel) about how to manage the big data revolution in insurance
Joe Stephenson, is the Director of Digital Intelligence at Intertel. He points out that we’re at the beginning of a revolution. Everybody uses the term big data, but what we are really talking about is the growth of mass collection that is taking place today. How do we manage the incredible amounts of data we have access to today?
This talk is also available on our Podcast channel.
#07 Jeffrey Rapattoni (Marshall Dennehey) about the reinvention of insurance business models
An interview with attorney Jeffrey Rapattoni from Marshall Dennehey, about reinventing the insurance business model to work in a virtual environment. Jeffrey is Senior Vice President and Board Member at law firm Marshall Dennehey.
This talk is also available on our Podcast channel.
#06 Kelly Paxton (Pink Collar Crime Expert) about how honest people steal
Even billionaires fall victim to embezzlement.
Kelly Paxton is a seasoned fraud consultant and public speaker. She explains how anyone can be embezzled. And it is not necessarily the typical bad guy trying to steal from you. During her career in law enforcement, Kelly saw regular looking moms and dads setting up financial scams. So what do you do if you are embezzled? It will change your life, but it doesn’t need to change it in the worst way possible.
This talk is also available on our Podcast channel.
#05 Matthew Smith (Coalition Against Insurance Fraud) about the long-tail impacts of COVID-19
How will insurance carriers be affected?
Even honest people will commit insurance fraud if they can strongly justify it. Matthew Smith, Executive Director at the Coalition Against Insurance Fraud, warns insurance companies to be aware of their behavior during COVID-19. Actions taken today could backlash on the business after the crisis. He answers to the question: what might be the long-tail impacts of COVID on insurance?
This talk is also available on our Podcast channel.
#04 Jim Patillo (Christian and Small) about trial juries in the post COVID-19 era
How will juries assess insurance cases after COVID-19?
Fraud is not always black and white. We often see claims that are not exactly fraudulent, but have been padded up. During the COVID-19 pandemic, a lot of people lost their jobs and got financially pinched. How are jurors going to deal with the impact from the coronavirus? Jim Patillo looks ahead and talks about the way jurors should treat COVID-related cases that contain an element of fraud.
This talk is also available on our Podcast channel.
#03 Jim Quiggle (Coalition Against Insurance Fraud) about Insurance Fright Night during Halloween
It’s that spooky time of the year again: HALLOWEEN! 🎃👻
Unfortunately, this also brings out the creepiest fraudsters of 2020. The Coalition Against Insurance Fraud traditionally publishes the annual ‘Fraud Hall of Shame’ to highlight the latest fraud trends. In this video interview, Director of Communications Jim Quiggle points out some of the scary imposter types that insurers should look out for. Happy Halloween… don’t get tricked!
This talk is also available on our Podcast channel.
#02 Jeffrey Rapattoni (Marshall Dennehey) about insurance litigation during the pandemic
COVID-19 has a major impact on insurance, and thus on the claims process. In this episode Andrew Vogeney talks to Jeffrey Rapattoni, Senior Vice President and Board Member at Marshall Dennehey. Jeffrey explains why the current unknown has such a big effect on the workflow at insurance carriers. He also answers to the question: “is this an opportunity for courts to reinterpret the conditions of insurance policies?”
This talk is also available on our Podcast channel.
#01 Matthew Smith (Coalition Against Insurance Fraud) about artificial intelligence in the fight against fraud
The two biggest buzz letters in insurance today are AI. In this episode Andrew Vogeney talks to Matthew Smith, Executive Director at the Coalition Against Insurance Fraud. Matthew explains why artificial intelligence is going to be the biggest determiner in the fight against fraud. What are the pros and cons of applying AI and how can insurers implement it safely?
This talk is also available on our Podcast channel.
