In this fraud leadership series, we talk to acclaimed experts from the insurance industry, to examine the latest trends and developments.
#36 Tommy Hansen (Danish Insurance Association) on The Future of Insurance Investigations
Investigations and the people running them are changing. Partly this is due to the new generation of investigators and the knowledge they start with. Partly this is due to modern solutions in place to support investigations. Fact-finding specialists Tommy Hansen, Crime Officer at the Danish Insurance Association, and Simon Staadegaard, Business Development Manager at FRISS, sit together with Ruud van Gerwen to discuss the future of insurance fraud investigations. Learn why even to investigators, preventing investigations is more important than running the actual investigation.
This talk is also available on our Podcast channel.
#35 FRISS acquires Polonious Investigations
This talk is also available on our Podcast channel.
#34 Duncan Minty (Duncan Minty Consulting) about Fighting Fraud with Ethics
Gaining public support and market confidence is always important in the fraud-fighting community and a strong ethical foundation is a great way to do so. In this weeks Fraud leadership video, Duncan Minty expert on ethics and insurance sits down with Andrew Vogeney to discuss ethics in the counter fraud community and the importance of having a good ethical culture to secure the trust of the public and their consumers.
This talk is also available on our Podcast channel.
#33 Michelle Rafeld (Ohio Department of Insurance) about Meet the Fraud-Fighters
From avoiding a career in the FBI to working in Public service, Michelle Rafeld has had an interesting and exciting journey in her career. This week Andrew Vogeney sits with Michelle Rafeld Assistant Director of Fraud, Enforcement & Licensing at Ohio Department of Insurance to discuss her story and how she became extremely passionate about the field of insurance. Watch as they discuss the over two decades of experience that she has gained.
This talk is also available on our Podcast channel.
#32 Jim Barbieri (Claims Advantage) about Three Decades of Fraud
Catching and detecting fraud has really transformed over the past three decades, especially now during the COVID-19 pandemic with virtual interactions becoming the new normal. In this week’s Fraud Leadership video, Andrew Vogeney sits down with Jim Barbieri CEO of Claims Advantage to discuss how far technology has come in helping investigators, and the advantages and challenges that they may face when trying to detect fraudulent people.
This talk is also available on our Podcast channel.
#31 Frank Goldstein (Goldstein Law Group) about Are Banks Funding Fraud?
To run major insurance fraud rings, you need cash. But did you know that many well-known, Fortune-500 banks knowingly help fraudsters? Frank Goldstein, Managing Partner at Goldstein Law Group sits with Andrew Vogeney to discuss money laundering and what banks should be doing to stamp out fraud. Watch to find out how banks help fraudsters who are looking who are to make money off honest insurers in this week’s Fraud Leadership Video!
This talk is also available on our Podcast channel.
#30 Michelle Rafeld (Ohio Department of Insurance) about Keeping Up with Fraud Schemes and Tech
One might suspect that fraud schemes have evolved over the years, but it’s more about how the fraud is committed. Michelle Rafeld, Assistant Director of Fraud, Enforcement & Licensing at Ohio Department of Insurance discusses how the digital age has changed how investigations operate and how fraudsters are caught. Find out more about the ‘Blessings and Curses’ of this new digital age of insurance investigations in this week’s Fraud Leadership Video!
This talk is also available on our Podcast channel.
#29 Frank Goldstein (Goldstein Law Group) about Rental Truck Ruse
Across the country, major Rental Vehicle Fraud Rings are operating to try and scam truck rentals out of millions of dollars in insurance cheques. How does this happen? Frank Goldstein, Managing Partner at Goldstein Law Group sits down with Andrew Vogeney to discuss the effects of this scam on the average renter, and see how this very common scam could also be potentially deadly. Listen now to learn more about the dangers of this rental truck ruse in this week’s Fraud Leadership Video!
This talk is also available on our Podcast channel.
#28 Cornelius Young (TrueMotion– now Cambridge Mobile Telematics) about Fighting Fraud with New Data
Why would a customer decline help after a bad accident? Cornelius Young, VP of Product Management at TrueMotion, which was acquired by Cambridge Mobile Telematics in June, helps us understand how telematics and location data help the insurer spot suspicious crashes in a sea of legitimate ones in FRISS’ latest fraud leadership video. Watch as he discusses the latest way of catching fraud, by using location data sources as an insurer to keep insurance honest.
This talk is also available on our Podcast channel.
#27 Duncan Minty (Duncan Minty Consulting) about Privacy and Fairness
Are regulators in the U.K. and U.S. finally shutting down data practices that they think have gone too far? Duncan Minty, expert on ethics and insurance, tackles the challenges of information rights, specifically secondary use, in FRISS’ latest fraud leadership video. Watch as he explains how conflicts of interests, like performance bonuses within counter fraud divisions, also need to be managed properly in order to avoid unethical practices.
This talk is also available on our Podcast channel.
#26 Frank Goldstein (Goldstein Law Group) about Auto Glass Shop Repairs Fraud
Frank Goldstein, managing partner at Goldstein Law Group, talks about a new and upcoming scam ravaging through United States. Auto glass repair shops ran by former convicted felons, promise to replace your unbroken or slightly damaged windshield for free. What’s the catch, you may ask? They are actually trying to cash in for unnecessary repairs from your insurance company! Listen to this episode and find out more about this scam as well as who are seen as the most vulnerable!
This talk is also available on our Podcast channel.
#25 Duncan Minty (Duncan Minty Consulting) about Fighting Fraud with Ethics
Duncan Minty, Ethics Consultant at Duncan Minty Consultancy sits down with Andrew Vogeney and uncovers the concept of virtuous circle of trust between public and insurance companies. He highlights two important aspects of building this circle, namely Ethical Fraud Detection as well as Ethical tackling of fraudulent cases. How do these work together in building the trust between public and insurance companies? Listen below!
This talk is also available on our Podcast channel.
#24 Michael Curcio (EY) about Blending People and Technology
Michael Curcio of EY, discusses the benefits of technology in modern insurance. “Technology will only change how people are allocated… It opens up new opportunities that didn’t exist decades ago”. Find out how SIU and Claims might be getting the upper-hand in this new 6-minute interview! And discover how to do things more efficiently by “Getting rid of the noise”.
This talk is also available on our Podcast channel.
#23 Michael Curcio (EY) about Tech-Enabled Speed that Comes with Challenges
Watch as FRISS’ Andrew Vogeney sits down with Michael Curcio from EY to discuss challenges that come with speedy innovation. “Everybody wants to do things quickly but that’s where inaccuracies happen”. So what does a carrier need to do to solve that? If you want to learn more about how to make insurance processes more simple, efficient, and safe, click on our video below!
This talk is also available on our Podcast channel.
#22 Michael Curcio (EY) about The Art of the Possible
Find out why Michael Curcio of EY describes the future of claims processing as “the art of the possible”! In this new 5-minute interview with FRISS, discover where to start on your path to customer service automation. It’s time to move away from legacy systems and towards more “out-of-the-box solutions from your customer’s perspective”.
This talk is also available on our Podcast channel.
#21 Fred Karlinsky (Greenberg Traurig) about Long-lasting Impacts of COVID in Workers Comp
Greenberg Traurig‘s Fred Karlinsky is back to talk about public policy concerns with workers’ compensation. “We have to stay vigilant” in order to keep up with the unpredictability. Watch now to find out more about how state and federal governments are challenging our notions of the industry!
This talk is also available on our Podcast channel.
#20 Fred Karlinsky (Greenberg Traurig) about Workers’ Comp in a pandemic
Fred Karlinsky, of international law firm Greenberg Traurig, speaks about unprecedented workers’ comp claims. Over a year into the pandemic, some carriers are still struggling with the financial aspect of paying these out. They aren’t charging policyholders enough, which may be setting the industry up for failure. Watch now if you’re interested in learning more!
This talk is also available on our Podcast channel.
#19 Kelly Paxton (Pink Collar Crime Expert) about Money vs. Trust
Kelly Paxton, speaker and fraud consultant, tells us how to prevent embezzlement from long-term, trusted employees and how the fraud triangle influences these situations. Moreover she explains why only 50% of embezzlement cases get reported in a year and she dives into the reasons behind this. Can you trust anyone? Find out in this 5-minute interview
This talk is also available on our Podcast channel.
#18 Jeff Thompson (Canadian Anti-Fraud Center) about State of fraud in Canada
Jeff Thomson, a Senior Intelligence Officer at the Canadian Anti-Fraud Center, tells us how to avoid being the victim of an online scam. “Recognize, reject, report”, the CAFC’s Fraud Prevention Month slogan encourages Canadians to think before they act. In 2020 alone over 100,000 instances of fraud were reported nationwide. Find out why in this new 5-minute interview with FRISS.
This talk is also available on our Podcast channel.
#17 Joe Stephenson (Intertel) about Staying out of trouble in the age of social media
Joe Stephenson, Social Media Expert and Director of Digital Intelligence at Intertel, warns about the dangers of posting everything online, especially if you’re committing unemployment fraud or illegally filing for workers comp. Regular posting could equal deniable claims. Find out why, here.
This talk is also available on our Podcast channel.
#16 Jim Quiggle (CAIF) about Telemedicine – A State-of-the-art Shakedown Strategy
Jim Quiggle, the Director of Communications at the Coalition Against Insurance Fraud, warns us about the dangers of telemedicine today. “Don’t deal with strangers. There’s a good chance you’re getting recruited for a scam” he says. Find out how to stay on top of your privacy and avoid false billings here.
This talk is also available on our Podcast channel.
#15 Abby Anderegg (Duck Creek) about forced innovation – COVID’s Silver Lining
This talk is also available on our Podcast channel.
#14 Jeffrey Rapattoni (Marshall Dennehey) about driving factors behind success in court
Jeffrey Rapattoni, Share Holder and Member of the BOD at Marshall Dennehey exposes the reality of current litigation in this episode of Fraud Leadership. In this 4 minute interview, he explains what we can do as an industry to put an end to bad case law, and keep our customers out of the courts. “Better customer service equals better customer retention” and technological transformation might be the answer.
This talk is also available on our Podcast channel.
#13 Joe Stephenson (Intertel) about pandemic privacy concerns
Joe Stephenson, the Director of Digital Intelligence at Intertel and internationally recognized social media expert, describes how a new wave of privacy concerns can be attributed to the pandemic resurgence of social media. “People were so starved of attention and human interaction that they were willing to give up security for more engagement.”
This talk is also available on our Podcast channel.
#12 Kelly Paxton (Pink Collar Crime Expert) about why women are more likely to embezzle
Kelly Paxton, speaker and fraud consultant, describes what Pink Collar Crime actually is and how women may have the upper-hand when it comes to corporate theft. Are women less honest than men or have stereotypes just blinded us to the reality of modern fraud? Paxton explains how Garden Variety Embezzlement is all around us, and is executed by the people we may least suspect.
This talk is also available on our Podcast channel.
#11 Jim Pattillo (Christian & Small) about how EUOs can help in the fight against insurance fraud
Jim Pattillo, Litigation Partner at Christian & Small, discusses what an EUO is and how they can be of great assistance to a carrier. Not only do they test a policy holder’s resolve, but EUOs supply insurance companies with an extra asset when headed towards litigation. Pattillo also describes the importance of doing a cost-benefit analysis and the different aspects of efficiency in our new virtual age.
This talk is also available on our Podcast channel.
#10 Jim Quiggle (Coalition Against Insurance Fraud) about consumer behavior during a crisis
Jim Quiggle, Director of Communications at the Coalition Against Insurance Fraud, outlines the new ways scammers are taking advantage of the COVID-19 financial crisis. He highlights new trends within insurance fraud and educates listeners on how to keep an eye out for unlikely scams.
This talk is also available on our Podcast channel.
#09 Abby Anderegg (Duck Creek) about how to rethink claims processing in 2021
Modern customer experiences require a new way of thinking. Abby Anderegg, Senior Solutions Director at Duck Creek, discusses the prevalence of insurtech vendors and the impacts they’re making in the industry. From damage estimation to medical bill processing, touchpoints within the claims lifecycle can now be automated and advanced to achieve lofty customer service goals. Abby offers suggestions on how to best integrate vendor partners and important data to solve important problems and keep your customers happy.
This talk is also available on our Podcast channel.
#08 Joe Stephenson (Intertel) about how to manage the big data revolution in insurance
Joe Stephenson, is the Director of Digital Intelligence at Intertel. He points out that we’re at the beginning of a revolution. Everybody uses the term big data, but what we are really talking about is the growth of mass collection that is taking place today. How do we manage the incredible amounts of data we have access to today?
This talk is also available on our Podcast channel.
#07 Jeffrey Rapattoni (Marshall Dennehey) about the reinvention of insurance business models
An interview with attorney Jeffrey Rapattoni from Marshall Dennehey, about reinventing the insurance business model to work in a virtual environment. Jeffrey is Senior Vice President and Board Member at law firm Marshall Dennehey.
This talk is also available on our Podcast channel.
#06 Kelly Paxton (Pink Collar Crime Expert) about how honest people steal
Even billionaires fall victim to embezzlement.
Kelly Paxton is a seasoned fraud consultant and public speaker. In this episode of Fraud leadership, she explains how anyone can be embezzled. And it is not necessarily the typical bad guy trying to steal from you. During her career in law enforcement, Kelly saw regular looking moms and dads setting up financial scams. So what do you do if you are embezzled? It will change your life, but it doesn’t need to change it in the worst way possible.
This talk is also available on our Podcast channel.
#05 Matthew Smith (Coalition Against Insurance Fraud) about the long-tail impacts of COVID-19
How will insurance carriers be affected?
Even honest people will commit insurance fraud if they can strongly justify it. Matthew Smith, Executive Director at the Coalition Against Insurance Fraud, warns insurance companies to be aware of their behavior during COVID-19. Actions taken today could backlash on the business after the crisis. He answers to the question: what might be the long-tail impacts of COVID on insurance?
This talk is also available on our Podcast channel.
#04 Jim Patillo (Christian and Small) about trial juries in the post COVID-19 era
How will juries assess insurance cases after COVID-19?
Fraud is not always black and white. We often see claims that are not exactly fraudulent, but have been padded up. During the COVID-19 pandemic, a lot of people lost their jobs and got financially pinched. How are jurors going to deal with the impact from the coronavirus? In this episode of Fraud Leadership, Jim Patillo looks ahead and talks about the way jurors should treat COVID-related cases that contain an element of fraud.
This talk is also available on our Podcast channel.
#03 Jim Quiggle (Coalition Against Insurance Fraud) about Insurance Fright Night during Halloween
It’s that spooky time of the year again: HALLOWEEN! 🎃👻
Unfortunately, this also brings out the creepiest fraudsters of 2020. The Coalition Against Insurance Fraud traditionally publishes the annual ‘Fraud Hall of Shame’ to highlight the latest fraud trends. In this video interview, Director of Communications Jim Quiggle points out some of the scary imposter types that insurers should look out for. Happy Halloween… don’t get tricked!
This talk is also available on our Podcast channel.
#02 Jeffrey Rapattoni (Marshall Dennehey) about insurance litigation during the pandemic
COVID-19 has a major impact on insurance, and thus on the claims process. In this episode of Fraud Leadership, Andrew Vogeney talks to Jeffrey Rapattoni, Senior Vice President and Board Member at Marshall Dennehey. Jeffrey explains why the current unknown has such a big effect on the workflow at insurance carriers. He also answers to the question: “is this an opportunity for courts to reinterpret the conditions of insurance policies?”
This talk is also available on our Podcast channel.
#01 Matthew Smith (Coalition Against Insurance Fraud) about artificial intelligence in the fight against fraud
The two biggest buzz letters in insurance today are AI. In this episode Andrew Vogeney talks to Matthew Smith, Executive Director at the Coalition Against Insurance Fraud. Matthew explains why artificial intelligence is going to be the biggest determiner in the fight against fraud. What are the pros and cons of applying AI and how can insurers implement it safely?
This talk is also available on our Podcast channel.
