In this fraud leadership series we talk to acclaimed experts from the insurance industry, to examine the latest trends and developments.
#20 Fred Karlinsky (Greenberg Traurig) about Workers’ Comp in a pandemic
Fred Karlinsky, of international law firm Greenberg Traurig, speaks about unprecedented workers’ comp claims. Over a year into the pandemic, some carriers are still struggling with the financial aspect of paying these out. They aren’t charging policyholders enough, which may be setting the industry up for failure. Watch now if you’re interested in learning more!
This talk is also available on our Podcast channel.
#19 Kelly Paxton (Pink Collar Crime Expert) about Money vs. Trust
Kelly Paxton, speaker and fraud consultant, tells us how to prevent embezzlement from long-term, trusted employees and how the fraud triangle influences these situations. Moreover she explains why only 50% of embezzlement cases get reported in a year and she dives into the reasons behind this. Can you trust anyone? Find out in this 5-minute interview
This talk is also available on our Podcast channel.
#18 Jeff Thompson (Canadian Anti-Fraud Center) about State of fraud in Canada
Jeff Thomson, a Senior Intelligence Officer at the Canadian Anti-Fraud Center, tells us how to avoid being the victim of an online scam. “Recognize, reject, report”, the CAFC’s Fraud Prevention Month slogan encourages Canadians to think before they act. In 2020 alone over 100,000 instances of fraud were reported nationwide. Find out why in this new 5-minute interview with FRISS.
This talk is also available on our Podcast channel.
#17 Joe Stephenson (Intertel) about Staying out of trouble in the age of social media
Joe Stephenson, Social Media Expert and Director of Digital Intelligence at Intertel, warns about the dangers of posting everything online, especially if you’re committing unemployment fraud or illegally filing for workers comp. Regular posting could equal deniable claims. Find out why, here.
This talk is also available on our Podcast channel.
#16 Jim Quiggle (CAIF) about Telemedicine – A State-of-the-art Shakedown Strategy
Jim Quiggle, the Director of Communications at the Coalition Against Insurance Fraud, warns us about the dangers of telemedicine today. “Don’t deal with strangers. There’s a good chance you’re getting recruited for a scam” he says. Find out how to stay on top of your privacy and avoid false billings here.
This talk is also available on our Podcast channel.
#15 Abby Anderegg (Duck Creek) about forced innovation – COVID’s Silver Lining
This talk is also available on our Podcast channel.
#14 Jeffrey Rapattoni (Marshall Dennehey) about driving factors behind success in court
Jeffrey Rapattoni, Share Holder and Member of the BOD at Marshall Dennehey exposes the reality of current litigation in this episode of Fraud Leadership. In this 4 minute interview, he explains what we can do as an industry to put an end to bad case law, and keep our customers out of the courts. “Better customer service equals better customer retention” and technological transformation might be the answer.
This talk is also available on our Podcast channel.
#13 Joe Stephenson (Intertel) about pandemic privacy concerns
Joe Stephenson, the Director of Digital Intelligence at Intertel and internationally recognized social media expert, describes how a new wave of privacy concerns can be attributed to the pandemic resurgence of social media. “People were so starved of attention and human interaction that they were willing to give up security for more engagement.”
This talk is also available on our Podcast channel.
#12 Kelly Paxton (Pink Collar Crime Expert) about why women are more likely to embezzle
Kelly Paxton, speaker and fraud consultant, describes what Pink Collar Crime actually is and how women may have the upper-hand when it comes to corporate theft. Are women less honest than men or have stereotypes just blinded us to the reality of modern fraud? Paxton explains how Garden Variety Embezzlement is all around us, and is executed by the people we may least suspect.
This talk is also available on our Podcast channel.
#11 Jim Pattillo (Christian & Small) about how EUOs can help in the fight against insurance fraud
Jim Pattillo, Litigation Partner at Christian & Small, discusses what an EUO is and how they can be of great assistance to a carrier. Not only do they test a policy holder’s resolve, but EUOs supply insurance companies with an extra asset when headed towards litigation. Pattillo also describes the importance of doing a cost-benefit analysis and the different aspects of efficiency in our new virtual age.
This talk is also available on our Podcast channel.
#10 Jim Quiggle (Coalition Against Insurance Fraud) about consumer behavior during a crisis
Jim Quiggle, Director of Communications at the Coalition Against Insurance Fraud, outlines the new ways scammers are taking advantage of the COVID-19 financial crisis. He highlights new trends within insurance fraud and educates listeners on how to keep an eye out for unlikely scams.
This talk is also available on our Podcast channel.
#09 Abby Anderegg (Duck Creek) about how to rethink claims processing in 2021
Modern customer experiences require a new way of thinking. Abby Anderegg, Senior Solutions Director at Duck Creek, discusses the prevalence of insurtech vendors and the impacts they’re making in the industry. From damage estimation to medical bill processing, touchpoints within the claims lifecycle can now be automated and advanced to achieve lofty customer service goals. Abby offers suggestions on how to best integrate vendor partners and important data to solve important problems and keep your customers happy.
This talk is also available on our Podcast channel.
#08 Joe Stephenson (Intertel) about how to manage the big data revolution in insurance
Joe Stephenson, is the Director of Digital Intelligence at Intertel. He points out that we’re at the beginning of a revolution. Everybody uses the term big data, but what we are really talking about is the growth of mass collection that is taking place today. How do we manage the incredible amounts of data we have access to today?
This talk is also available on our Podcast channel.
#07 Jeffrey Rapattoni (Marshall Dennehey) about the reinvention of insurance business models
An interview with attorney Jeffrey Rapattoni from Marshall Dennehey, about reinventing the insurance business model to work in a virtual environment. Jeffrey is Senior Vice President and Board Member at law firm Marshall Dennehey.
This talk is also available on our Podcast channel.
#06 Kelly Paxton (Pink Collar Crime Expert) about how honest people steal
Even billionaires fall victim to embezzlement.
Kelly Paxton is a seasoned fraud consultant and public speaker. In this episode of Fraud leadership, she explains how anyone can be embezzled. And it is not necessarily the typical bad guy trying to steal from you. During her career in law enforcement, Kelly saw regular looking moms and dads setting up financial scams. So what do you do if you are embezzled? It will change your life, but it doesn’t need to change it in the worst way possible.
This talk is also available on our Podcast channel.
#05 Matthew Smith (Coalition Against Insurance Fraud) about the long-tail impacts of COVID-19
How will insurance carriers be affected?
Even honest people will commit insurance fraud if they can strongly justify it. Matthew Smith, Executive Director at the Coalition Against Insurance Fraud, warns insurance companies to be aware of their behavior during COVID-19. Actions taken today could backlash on the business after the crisis. He answers to the question: what might be the long-tail impacts of COVID on insurance?
This talk is also available on our Podcast channel.
#04 Jim Patillo (Christian and Small) about trial juries in the post COVID-19 era
How will juries assess insurance cases after COVID-19?
Fraud is not always black and white. We often see claims that are not exactly fraudulent, but have been padded up. During the COVID-19 pandemic, a lot of people lost their jobs and got financially pinched. How are jurors going to deal with the impact from the coronavirus? In this episode of Fraud Leadership, Jim Patillo looks ahead and talks about the way jurors should treat COVID-related cases that contain an element of fraud.
This talk is also available on our Podcast channel.
#03 Jim Quiggle (Coalition Against Insurance Fraud) about Insurance Fright Night during Halloween
It’s that spooky time of the year again: HALLOWEEN! 🎃👻
Unfortunately, this also brings out the creepiest fraudsters of 2020. The Coalition Against Insurance Fraud traditionally publishes the annual ‘Fraud Hall of Shame’ to highlight the latest fraud trends. In this video interview, Director of Communications Jim Quiggle points out some of the scary imposter types that insurers should look out for. Happy Halloween… don’t get tricked!
This talk is also available on our Podcast channel.
#02 Jeffrey Rapattoni (Marshall Dennehey) about insurance litigation during the pandemic
COVID-19 has a major impact on insurance, and thus on the claims process. In this episode of Fraud Leadership, Andrew Vogeney talks to Jeffrey Rapattoni, Senior Vice President and Board Member at Marshall Dennehey. Jeffrey explains why the current unknown has such a big effect on the workflow at insurance carriers. He also answers to the question: “is this an opportunity for courts to reinterpret the conditions of insurance policies?”
This talk is also available on our Podcast channel.
#01 Matthew Smith (Coalition Against Insurance Fraud) about artificial intelligence in the fight against fraud
The two biggest buzz letters in insurance today are AI. In this episode Andrew Vogeney talks to Matthew Smith, Executive Director at the Coalition Against Insurance Fraud. Matthew explains why artificial intelligence is going to be the biggest determiner in the fight against fraud. What are the pros and cons of applying AI and how can insurers implement it safely?
This talk is also available on our Podcast channel.
