Anadolu Sigorta is one of the largest providers of non-life insurance services in Turkey, with over 1 billion Euro in gross written premium (GWP) in 2016. The company turned to FRISS because the insurer is aware of the threat from fraudsters.
Detect fraudulent claims on time
Anadolu Sigorta aims to fight fraud using an advanced technology combining expert knowledge with analytical capabilities. In the Turkish market it is reported that there is an estimated 15% fraud rate of all claims. Accordingly it is insurance companies’ foremost responsibility to detect and separate fraud claims from genuine claims. It is not only important to detect fraud but also be able to increase the level and quality of service for genuine claim owners. It is also critical to engage fraud related information in underwriting process so as to maintain a healthy portfolio.
Improved loss ratio Anadolu Sigorta
In the claims process, FRISS enables Anadolu Sigorta to improve its loss ratio by increasing the chances of detecting fraud and limit false positives to a minimum. This helps the insurer to become more effective at fraud investigation by directly recognizing claims that need further attention or require active follow-up.
Delivered within budget and time
Fatih Gören, CFO at Anadolu Sigorta, says: “FRISS proves to be the right good choice. Their solution was the best option for us as they deliver a fully automated scoring of claims. The easy to use case management module ensures we can work efficiently on the follow-up of suspicious claims. Besides that the project has been delivered in time and budget.”
Jeroen Morrenhof, CEO of FRISS: “It is great to see that a leading company as Anadolu Sigorta acknowledges that insurance fraud should not prevail. Anadolu Sigorta paves the road for others in the region to follow and make insurance more honest. We are proud to be part of that journey.”
