Customer story

UNIQA

“Starting with group-wide automated Fraud Detection whilst implementing a new core system”

UNIQA Group is one of the leading insurance groups in Austria and Central and Eastern Europe (CEE). The group’s mission is to enable its customers to live a safer, better and longer life. With a market share of 22 %, UNIQA is the second largest insurance carrier in Austria. UNIQA is also one of the largest insurance groups in the CEE region, with presence in 15 countries. Around 20,000 employees and exclusive sales partners serve 9.5 million customers. With UNIQA and Raiffeisen Versicherung, the UNIQA Group manages the two strongest insurance brands in Austria and has a strong position in the CEE markets.

Customer Experience

UNIQA notices a fundamental change in consumer expectations and needs. The company is therefore focusing its growth around digitalization. The main focus is to transform UNIQA from a pure provider of insurance products into an integrated 24/7 service provider. With the FRISS software for automated fraud detection at claims, UNIQA has standardized its group-wide processes into more efficient and profitable operations. Both in the short-term and in the more distant future this will reduce the combined ratio, increase group-wide savings and improve the customer experience.

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