Senior Consultant Americas

Senior Consultant Americas

Customer Excellence

Brazil, or surrounding countries

Remote

Senior Consultant Americas

Senior Consultant Americas

Customer Excellence

Brazil, or surrounding countries

Remote

Senior Consultant Americas

Senior Consultant Americas

Customer Excellence

Brazil, or surrounding countries

Remote

/

Fluency in English, Spanish and Portuguese

P&C (Property & Casualty) insurance background in Claims and/or Underwriting

International environment

We need you to help us reach our Big Hairy Audacious Goal! By building really smart software we enable insurers worldwide to automatically detect insurance fraud and identify high risks. With our State of the Art SaaS solutions, we already serve customers in 11 countries of the Americas region. We aspire to automate trust in the Insurance industry which is often run on distrust. Would you join us in that adventure?

Mission

The mission of the consultant is to make sure that the customer gets a FRISS solution that they can trust. A FRISS score that keeps their portfolios healthy and flags claims that seem dishonest based on statistics or our FRISS Model. The consultant does this by guiding the customer through their operational business value chains and by challenging the customer on their risk appetite.

If you look back after one year at FRISS, what did you achieve?

You have worked on multiple technical and operational customer initiatives and projects ensuring a great customer experience with the products, services and solutions we provide. You have also helped within internal initiatives with innovative ideas to keep our services and solutions up to date. Since you are a great relationship builder you helped our local Sales and Marketing team to demonstrate the high added value of the FRISS product landscape. You have helped our customers by:

  • Understanding our requirements and analyzing customers´ business data.

  • Suggesting improvements to their data management to make it ready for our software.

  • Preparing and giving workshops (both virtual and live), where we can outline focus topics to be converted into our data-driven services.

  • Being a sparring partner for them to figure out how to include FRISS in their business processes and how our software can be optimized to help them fight fraud and mitigate risks.

  • Configuring the FRISS software to accommodate the customer’s specific profile and needs during onboarding projects and business review initiatives during the whole customer lifecycle

  • Training the customer in using our software and acting as a trusted advisor to help them get the most out of FRISS.

  • Improving processes of our customers by providing consultancy.

We offer the opportunity to work in a fast-changing and international environment, with lots of room for initiative and personal development. We want to keep our customers happy and make sure new customers are onboarded smoothly. To support this growth we are looking for a Senior Consultant. Working for and in the Americas region you will be part of our Customer Excellence team. The FRISS Customer Excellence team engages our customers to drive FRISS adoption and demonstrate ongoing value with the products we deliver.

Who are you?

This is what we are looking for:

  • You are curious by nature

  • You are proficient in English, Portuguese, and Spanish

  • You have an affinity with IT solutions

  • You have an affinity for analyzing and working with large data and you love to provide data-driven suggestions and decisions

  • You have experience with scripting languages (e.g., Python, SQL), or are willing to learn

  • You are not afraid to ask a lot of questions

  • You have a P&C (Property & Casualty) insurance background in Claims and/or Underwriting

  • You are preferably based in Brazil or surrounding countries

 

Don’t let the Imposter Syndrome stop you from applying! If you have any questions, you can contact us at recruitment@friss.com

FRISS is proud to be an equal opportunity employer. We encourage you to be yourself. All qualified applicants will be considered for employment without regard to race, religious affiliation, gender, gender identity, sexual orientation, disability, age, nationality, or veteran status.

Apply now!