For this episode of FRISS Lab we interviewed Erdem Karabostan, Manager of the Project and Change Management Department at Anadolu Sigorta. He is talking about the top criteria for an automated Fraud Detection System from an IT Perspective.
We all know that digitalization is a key priority to insurance companies. Turkish leading insurer Anadolu Sigorta shows how implementing a fraud detection system has contributed to their digital transformation and customer experience. Lets find out how!
Future proof criteria
Adaptability. Scalability. Sustainability. They have to be future proof. They have to integrate well with different technologies, different Platforms. And also the implementation time that is needed. Also the expertise that is needed. The muscle power that we have to build within our company. These are all criteria.
Integration into core systems
Integration is of utmost important because, since all our processes like claims management, policy management, contact customer management, legal accounting, these are all interconnected.
Contribution to digital transformation
Digital transformation is a whole process. Fraud detection is a very specific process. That can be addressed in this journey because it’s more about the data. Since its more about the data, there are a lot of future possibilities in this field about using AI. About the opportunities coming from the big data phenomenon. Also in the future maybe internet of things. So this is a good investment.