We had the pleasure to interview Marshall Dennehey Warner Coleman & Goggin, P.C.’s Jeffrey Rapattoni at a recent International Association of Special Investigations Units conference.
In this video, he explains how carriers can avoid bad faith by making sure staff gets real training by getting interactive and personal attention. This will ensure people make right and informed decisions. If carriers are prepared and encourage staff to know they have their backs and will indemnify them, people will embrace the challenge of starting a career in insurance. They will then not be afraid to do the right things when fighting fraud.