A collection of interviews on the future of AI for insurers. Shot during your “not so average insurance event”: FRAUDtalks 2019.
Hi everyone, today we are heading to the FRAUDtalks conference, in the heart of Amsterdam. Right behind me, in the Eye Museum, there’s over 150 insurance professionals gathering to change the fight against fraud for the better. On the agenda: Digital Transformation, AI, Big Data, Sustainability…I’m curious to see what’s going on, so join me and let’s have a look!
How would you see the role of AI evolve in insurance risk assessment and fraud fighting processes?
I’m looking forward to the pieces on AI, because that’s a real buzz word nowadays. But, what does it mean? What can we do with it? That sort of things. And how can we trust it?
I think AI will have a role in trying to determine whether something has been faked or not. But that is a part of the solution. It’s not ultimately a solution. It has to be a combined solution of looking how you get certified media along with artificial intelligence to detect all things.
It’s very important that you have the help from legal tech, but the most work is done by humans still. You always have to challenge the data. So, they are warning that you can’t just trust on robots. So I don’t think we will lose our jobs because of robots.
I really see the explainable AI being part of the core solution in every insurance company. because, that’s really what we need you know. We cannot just either accept or not accept people automatically. We need to understand why that happens and make decisions based on that.
I think the human judgement is very important. Because I think just processing the claims can be very much digitalised. But then how we interpret it, that data and the things we get, that’s important for us humans to do.
I think as we start moving forward, as we start to move into that claims automation environment we have to take inventory of our data, we have to know where it sits. We have to un-silo that data, and then harvest that data, so that when we do start this claims automation process, our data is actually at our fingertips in a usable form. So we can actually enhance our process and stop the fraud before it starts.
What an amazing day that was! It’s great to see so many people working hard to make insurance a bit more honest.