Automated risk assessment is vital for a touchless claims process to deliver a seamless customer experience. In this vlog, Dan Gumpright, FRISS Global VP of Products, explains the concept of touchless trust. Good customers get treated seamless and fast, but the fraudsters are stopped.
Hey, I’m Dan, and I’m an honest guy. Really. I bet most of you watching are too. I’m gonna tell you a little story:
Last week, I was on my way to a meeting. I was in a rush and I had to pick up something to eat. I got to the supermarket, and I picked up my salad, because I’m healthy. I went to the checkout and the person behind the counter was taking a long time to scan all of the items. So, I decided to go to the self-checkout. I started scanning my items, and it was telling me that I haven’t put my items into the bagging area. Isn’t it annoying when simple things take a frustratingly long amount of time?
So I was really excited, last week I went to the FRISS Chicago office, and I found out that there was an Amazon Go store there. I picked up a sushi, because I was bored of salad, and I just walked out of the store. I looked at my credit card later, and miraculously it had charged me for exactly what I walked out of the store with. Wouldn’t it be nice if you could go through a seamless experience like you do at the Amazon Go supermarket when you are speaking to an insurance company about a claim?
The truth is, that the modern insurer has the capability to act like the Amazon Go store. Yes, there are things monitoring you, like cameras and sensors – preventing you from, you know, weighing your steaks and scanning them as bananas. But the honest customer barely notices this. Good customer get treated seamless and fast, but the fraudsters are stopped. Technology can enable this.
When a person files an auto claim, FRISS can tell you in real time whether that person was previously involved in a suspicious accident, or maybe the vehicle has previously been stolen.
When a business applies for a business policy, maybe the beneficial owners of that business have previously had multiple bankruptcies.
And, when a person files a home owners claim for roof damage during a storm, we can tell you whether that house was actually within the area that the storm damage occurred.
FRISS exists to make insurance more honest. We believe most of your customers are honest, and we allow you to treat them as such. FRISS runs in the background to enable carriers to implement touchless claims and straight-through processing. 97% of your customers get what they want, and they get it fast.
If you’ll excuse me, I have a meeting to run to, and I could do with a salad.
