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Improve Fraud Investigations

Improve investigators’ possibilities to manage workloads, register all findings, recognize and connect the dots between files, take adequate measures and to report in a structural manner. Moreover, enhance the flexibility of customized case registration, by line of business and even on investigator level.

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Special Investigations 2.0

Insurance fraud is a serious issue for the entire insurance industry. Fraudsters are getting smarter in their attempts to evade the insurer’s radar. In order to maintain a clear overview of red flagged claims, it is essential to have a central fraud (incident) registration within the organization. Furthermore, it is important for insurance companies to exchange claims and payout information on a structural basis. This can either be through a direct link between insurers or through a national register ran by an authority. Investigations at SIU enables an automated registration and exchange of information.

Benefits

Investigations process

Incident registration

The solution is ideal for the structured recording of data concerning persons, companies, objects and goods. Moreover, the costs, editors and events related to the incident are easily recorded as well. To keep overview, a central registration of incidents within the organization is essential. Investigations at SIU enables the registration, management and scanning of incident cases in a flexible manner. In addition, the solution offers a unique cooperation between insurers as well as the authorities (when applicable). Investigations at SIU is developed by and for fraud managers.

Enabling Cooperation

Cooperation between insurers is the key to effective fraud fighting. Investigations at SIU enables insurance companies to discover related cases at other insurance companies that are doing the same investigation at the same time, or have done so in the past. Investigators can quickly assess whether someone else is investigating the same person(s), person(s) living on the same address, or with the same personal characteristics like telephone number, bank accounts, e-mail address.

Certification

The solution is certified. Investigations at SIU meets all requirements that are required by the Code of Conduct for the Processing of Personal Data by Financial Institutions and the Protocol in respect of the Incident Warning System for Financial Institutions.

Flexibility

SIU, Special Affairs or Compliance departments are different at every organization. Especially when it comes to nature, products, operations, processes and the working methods of investigators or claim handlers. Investigations at SIU allows insurance companies to customize entry fields and authorizations individually and independently, without the involvement of an IT department or FRISS. The high level of flexibility makes the solution suitable for managing all types of insurance fraud and incidents.

Collective memory

Investigations based on fraud suspicions can take a very long time, consume large amounts of correspondence and (digital) evidence, involve many people, or consist of multiple investigators. In most cases, information is not collected and captured at a central point. Numerous spreadsheets, email inboxes of multiple colleagues and separate department files containing digital documents often result in a fragmented base of information. Employee turnover can lead to loss of information. Non-authorized employees may incidentally get access to confidential information, which conflicts with the Protocol in respect of the Incident Warning System for Financial Institutions. With improved case registration and structured records of information, Investigations at SIU equips insurers with full control over all investigations.

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Cookie and Privacy Policy

1. Introduction

When you use this website, FRISS may collect information about your use of the website and the content offered. We believe it is important to handle your (personal) data with due care and confidentiality. When processing your personal data, we comply with the General Data Protection Regulation (Algemene Verordening Gegevensbescherming) and Article 11.7a of the Telecommunications Act (Telecommunicatiewet).

1.1.  Controller

The controller of the processing of personal data is:

FRISS Fraudebestrijding B.V.
Orteliuslaan 15
3528 BA
Utrecht

This processing of personal data is registered with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) in The Hague under reporting number m00004997.

1.2.  Purposes of data processing

There are several places on our website where you can fill in your (personal) data. We will explain the purposes of the various instances of data processing below.

Filling in the contact form or sending an e-mail

If you fill in the contact form on our website or send us an e-mail, we will only use the (personal) data you provide for the purpose or purposes for which you filled in the contact form or sent the e-mail.

Download form

If you download files on our website (such as e-books, whitepapers or reports), we will use the (personal) data you provide for one or more of the following purposes:

  • for the execution of an agreement, for example to send you the e-book, whitepaper or report you have chosen;
  • for the formation of an agreement, for example by contacting you by telephone or in writing.

Newsletter

If you fill in the application form for the newsletter on our website, your (personal) data will be used to send you the newsletter. Each newsletter contains a hyperlink at the bottom of the message that you can use to unsubscribe.

In addition to the personal data you provide to FRISS yourself, FRISS may collect, record and process additional (personal) data if you use the (web) services of FRISS. This concerns the following personal data:

  • data from the used equipment, such as a unique device ID, version of the operating system and settings of the device you use to access a service;
  • information about the use of a service, such as the time at which you use the service and the type of service that is used;
  • location details from your device or derived from your IP address that is provided to us when you use a particular service;
  • data available from external sources. We may receive information about you from public or commercially available sources.

1.3.  Provision of (personal) data to third parties

Your (personal) data will never be provided to third parties without your permission, unless we have an obligation to do so pursuant to legislation or regulations or you have given permission for this.

1.4.  Security of data

FRISS respects your privacy and ensures that personal data are handled confidentially and with the utmost care. All processed (personal) data is stored exclusively in secure databases. These databases are only accessible to employees of FRISS, to the extent that this access is required by virtue of their position. FRISS makes every effort to secure these systems against loss and/or any form of unlawful use or processing.

1.5.  Inspection, correction and deletion of data and the right to object

You can view your data that is processed by FRISS at any time and free of charge and, if you so wish, modify this data or have it deleted. You can also object to receiving information about products, services or content of FRISS. If you wish to make use of one of these options, you can send an e-mail to the Data Protection Officer of FRISS via privacy@friss.eu or write to the following address:

FRISS | fraud, risk & compliance
Attn. Data Protection Officer
Orteliuslaan 15
3528 BA Utrecht.

2. Cookies

When using this website, information about your use of these services and other websites may be collected by or on behalf of FRISS, for example by means of cookies.

A cookie is a small file that is sent along with pages of a website and stored by your browser on the hard disk of your computer. We use cookies to remember settings and preferences. You can disable these cookies via your browser.

2.1.  The purposes for which FRISS uses cookies

On our website we use cookies for the following purposes:

  • for statistical purposes, in order to analyse the use of FRISS websites. This allows us to keep track of the number of visitors and see which parts of our website are popular. We use Google Analytics in order to track and consult these statistics. On this website you can find explanations about all cookies that may be placed by Google;
  • for what is known as ‘targeting’ purposes, if you have used the download form. By targeting we mean building a profile of you based on your surfing behaviour on our website, after which we may contact you by telephone or e-mail based on the interests you have shown in order to offer you FRISS services that you may be interested in. We use HubSpot in order to track and consult these statistics. On this website you can find explanations about all cookies that may be placed by HubSpot;

3. Changes to this Cookie and Privacy Statement

FRISS may make changes to this Cookie and Privacy Statement. All modifications will be published on this page. We advise you to consult this Cookie and Privacy Statement regularly, so that you are always aware of the content of the current Cookie and Privacy Statement.