Customer Story: El Roble

”Automated Claims Fraud Detection: from kick-off to Go-Live in only 6 months with STP and direct cost savings.”


“El Roble a multi-branch insurance company which in 2016 made around US $225 million dollars in premiums, in Guatemala and in the region.

Fraud challenges at El Roble

The main challenges that an insurance company deals with is how to transfer knowledge, the expertise that its employees have to an automated process. Using the FRISS tool we are breaking down the paradigm that these processes cannot be automated. Using FRISS we have managed the automation and structuring of the analysis process.

It is very encouraging that companies like Munich Re and FRISS see El Roble insurance as a leader in the region and that they want to implement projects like we do. We are very grateful to them and we are delighted to be in this partnership.

Not reinventing the wheel

Internally, we always strive to identify any potential cases of fraud. However when we saw the FRISS solution, which is a solution that is implemented in many countries and in many insurance companies, we thought: we don’t need to reinvent the wheel. It already exists and it is easy to implement. And so, that is what we did.

Before implementing FRISS at El Roble, fraud detection was quite empirical. Based on the experience of different employees who work in this field. Today, having implemented FRISS we can say that we have a very reliable tool for detecting fraud. This makes us feel more confident because the process flows far more efficiently.

Pleasant atmosphere

The implementation of this project and the people involved created a very pleasant, professional and lively atmosphere. For us at El Roble, it was very important that this project was finalised on time. We coordinated between the El Roble team, the FRISS team in The Netherlands, and the Munich Re team in Germany.

It was an implementation which really required great collaboration from the technology team of our company, from the FRISS marketing team, and from the FRISS Munich Re and El Roble implementation team.

Implemented in record time

And really, we are very proud that we have finalized this project in record time in Guatemala. What we strive for specifically, is to be innovative. Part of the culture of our corporation is innovation and technology. When Munich Re presented the FRISS project to us, it was like seeing light at the end of the tunnel.

We would like to thank the FRISS team, the Munich Re team, and the El Roble team for an excellent implementation. Without all the support they provided it would have been impossible to achieve the success we achieved.”

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The controller of the processing of personal data is:

FRISS Fraudebestrijding B.V.
Orteliuslaan 15
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FRISS respects your privacy and ensures that personal data are handled confidentially and with the utmost care. All processed (personal) data is stored exclusively in secure databases. These databases are only accessible to employees of FRISS, to the extent that this access is required by virtue of their position. FRISS makes every effort to secure these systems against loss and/or any form of unlawful use or processing.

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You can view your data that is processed by FRISS at any time and free of charge and, if you so wish, modify this data or have it deleted. You can also object to receiving information about products, services or content of FRISS. If you wish to make use of one of these options, you can send an e-mail to the Data Protection Officer of FRISS via privacy@friss.eu or write to the following address:

FRISS | fraud, risk & compliance
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3528 BA Utrecht.

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On our website we use cookies for the following purposes:

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FRISS may make changes to this Cookie and Privacy Statement. All modifications will be published on this page. We advise you to consult this Cookie and Privacy Statement regularly, so that you are always aware of the content of the current Cookie and Privacy Statement.