Folksam, one of the largest insurers in Sweden, offering a wide variety of insurance products, went live with the FRISS CM2 module for case management. Folksam was looking for a future proof and modern fraud alert follow-up system and found that the CM2 case management module was tailored to their needs.
One of the main reasons for the on-premises upgrade was because of the modern look and feel of CM2, that could support the Folksam way of working. For the investigators is it of vital importance that they can see in one comprehensive environment why certain risks of fraud are attached to a claim. The FRISS Score, the trusted risk indication attached to each claim at Folksam, is shown in a clear and understandable way. CM2 is an open and transparent case management module, providing the investigators with all details on how the score has been built, delivering actionable insights. CM2 takes them in an intuitive way through all steps of investigating a claim.
When looking at a screening, all relevant information is shown on one page. The Folksam investigators can see which indictors hit, based on various types of indicators. From here they can dive further in the indicators to get a deeper understanding. For instance they can check the data sources that triggered a hit, look into the fraud model or show the network viewer capabilities to connect claims, persons and objects. When a follow-up is needed, the investigator can easily create a file in which all relevant information is being stored, saving a lot of manual labor.
Folksam has always been a company that wants to move forward. By implementing CM2 Folksam now has a solid and future proof case management module supporting the detection of fraudulent cases.
“I am delighted to see that this on-premises upgrade for Folksam went according to plan. We put great effort in providing a case management module that really fits the needs of any investigator. With CM2 we give the power to the people. It enables them to really get behind the wheel, whilst combining all AI and expert knowledge available in order to fight fraud”, said Peter Hetjes (Project Manager CM2, FRISS)
Patrik Lindén (Investigation Manager & Head Common Processes, Folksam): “The CM2 case management is a more modern and useful system that supports our way of working. The implementation went well and I am satisfied that FRISS showed their engagement and was open to our suggestions of CM2 improvements.”