I’m Hallvard Natvik, CIO of Frende Insurance. The FRISS solution is seamlessly integrated with our homegrown claims handling system. That gives all claims handlers all the information they need in one place.
Frende actively provides feedback to improve the FRISS scores. Low risk claims are put on a fast-track. The system is owned by the business, and we can adjust the threshold to reflect our risk appetites.
FRISS helps Frende deliver excellent customer experience and safe & secure claims handling. We are very happy with our partnership with FRISS, and are looking forward to a great future together.